The following booking conditions (‘Booking Conditions’) form the basis of your contract with MANDAN ODYSSEYS Pty Ltd, of […] Sydney, Australia. ATAS: […]. ABN:[…]. These Booking Conditions set out the terms on which you contract with us for the arrangement and delivery of travel arrangements for your trip and which we agree to make, provide, or perform (as applicable) as part of our contract with you.
By making a booking request, you acknowledge that you have read and understood the Booking Conditions and agree to be bound by them. Please note that we reserve the right to change these Booking Conditions at any time prior to you placing a booking request. The latest version of our Booking Conditions is published at mandanaodysseys.com. It is your obligation to review the latest version of our Booking Conditions prior to making a booking request.
All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated. In these booking conditions, “you”, “your”, “customer” or “passenger” means each person named on a booking request (including anyone who is added or substituted later) or any of them as the context requires. “We”, “us” and “our” means MANDANA ODYSSEYS Pty Ltd.
The first named person on a booking request (“Lead Traveller”) promises that s/he is authorised to request a booking subject to these Booking Conditions by all persons named in the booking request and by the parents or guardians for any party member who is under 18 when the booking request is made. The Lead Traveller is responsible for making all payments due under a booking by all party members. The Lead Traveller must be at least 18 when the booking is requested. After we receive your booking request and all appropriate payments (see “Payments” below), if the arrangements you wish to book are available, we will issue a confirmation invoice. A binding agreement will come into existence between us when we email your confirmation invoice to the ‘Lead Traveller’ or the travel agent through whom the booking was requested. We reserve the right to decline any booking at our discretion.
We commence providing services to you as soon as we accept your booking. This includes (often significant) work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings. The services we provide to you are limited to (a) the arrangement and coordination of your travel arrangements; and (b) the delivery of travel arrangements which we directly control, own or operate.
Passenger names must be provided exactly as per passport, including middle names, at the time of booking. A copy of your passport is required at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing. If you do not advise the correct information and we must reissue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Please check your confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within ten days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits. but you must meet any costs involved in doing so. If you wish to change or cancel any arrangements later, you may have to pay an amendment or cancellation charge (See “Amendments by You” & “Cancellations by You” below).
GENERAL: Prices and services are subject to availability of tour, airline, and specific economy airfare. Prices may differ once a preferred booking class is sold out. Prices stated are in Australian Dollars ($AUD) and are current at the time of publication. The most up to date pricing is available on our website. The price includes international flights (where tour specifies it is flight inclusive), accommodation, transportation and other inclusions as per the published itinerary. Wendy Wu Tours reserves the right to release specials which are applicable to new bookings only. We also reserve the right to correct any obvious errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Costs associated with passports, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included.
Itinerary Deviations: All fully inclusive tour prices indicated in the brochure are based on group travel and any deviation requested by you from the set itinerary may incur additional airline ticket costs. Arrangements such as transfers, accommodation, etc. outside the set group arrangements/dates are at an additional cost.
Airline Fuel Charges: In addition to the cost of any airfares, airlines also charge an additional levy to cover the ever-increasing cost of aviation fuel. As fuel prices have fluctuated, so too has the amount airlines charge for this levy. At the time of pricing, some airline fuel surcharges are included in the cost of the fare; however, this amount is subject to change until your airline ticket is issued.
Other Variations: We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as the imposition of new or amended Government charges, or if minimum passengers’ requirements aren’t satisfied (see below). We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation.
Deposit: You are required to pay a non-refundable deposit of $300 per person (or full payment if booking within 75 days of commencement of your travel arrangements) to MANDANA ODYSSEYS or your travel agent within three days of you making your booking request. Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. In some cases, the amount of the deposit may be higher where, for example, we need to pre-purchase flight tickets, cruise or rail cabins accommodation or other services and in the case of our flight upgrade special offers, to which early airline ticketing may apply- please see the terms and conditions of individual special offers for further information. This will be advised at the time of quotation.
Instalment Payment(s): Additional payments may be required if airlines request earlier ticketing. We will provide you with reasonable notice if any such instalment payments become necessary, and you must make the payment by the due date specified in that notice.
Balance Payment: The final balance of the travel arrangements is due no later than 75 days prior to the confirmed tour commencement date. Air tickets are issued upon receiving final payment only.
Late Payment: If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking and cancellation fees will apply (see below).
Card Processing Fees: Please note that any payments made by credit or debit card are subject to a 1.2% processing fee (1.8% for Amex), which represents the cost charged to us to process the payment.
Tailor-Made Quotations: For Tailor-made itineraries, the first two quotes are complimentary. After this, we reserve the right to request a non-refundable commitment fee of $100.00 per person. This will be deducted from your required deposit amount at the time of confirmation.
Due to the dynamic nature of the travel industry, we may occasionally need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the trip (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably. We reserve the right to substitute hotels, vessels and other forms of accommodation with properties or vessels of a substantially comparable or higher standard. We will endeavour to minimise substitutions. You acknowledge our right to do so and agree that these substitutions will not be considered a significant change.
You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns. Where such changes are necessary, you agree that we may pass on any additional costs we reasonably incur in making alternative arrangements for your benefit.
General: To the fullest extent permitted by law:
AIRLINE SCHEDULE CHANGES: We are not responsible for any schedule changes imposed by airlines. While we will make reasonable efforts to adjust your touring and accommodation arrangements to accommodate such changes, we are not responsible for any services missed as a result. You agree that we may pass on any reasonable additional costs we incur in making alternative arrangements necessitated by an airline-imposed schedule change.
CANCELLATION BY YOU (Group Tours) : Cancellations must be made in writing to Wendy Wu Tours and are subject to the following cancellation charges (Cancellations are also dependent upon other additional charges imposed for air/rail/cruise tickets as referred to below) from the date the written cancellation is received:
Airfare, Cruise & Rail Tickets: If airline, cruise and rail tickets have been issued, the rules of the fare will determine cancellation and/or amendment charges. It is often the case that air, cruise and rail tickets are non-refundable.
Unused Services: Following the commencement of your tour, no refunds will be made for any services which you choose not to use or which you cannot use for any reason other than a reason within our control.
No waiver: Regrettably, cancellation charges and fees cannot be waived. There can be no exceptions. Please note that employees of any overseas or domestic company or staff of MANDANA ODYSSEYS outside Australia are not authorised to give any guarantees or agreements to customers in respect of refunds or any other matters. Please note Special Groups, Short Stays, Extensions & Tailormade tours may have differing cancellation fees, these will be communicated in writing at time of booking.
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (the events in (d) being “Government Restrictions”)).
